Meet the Bluebell Family

The beauty of Bluebell is that you learn every day. Everyone at Bluebell is an entrepreneur and strives for innovation. Our management encourages us to share our ideas as we are the local experts interacting with local partners and consumers. Training is key in career development and every year we can choose which area of improvement we want to focus on.

Spirit of partnership is a key value at Bluebell and we truly live by that. We work closely with our brand and local partners to deliver the best customer experience ever. At Bluebell, we are called to be proactive and creative to support the growth of the business, a family business.

While moving from France to Singapore, I had to make the new place my home and have a new family. Bluebell is part of it. What I enjoy most is to manage projects from concept to execution. I will always remember the opening of the Venchi store at MBS and the smile of all my colleagues that day.

My best memory at Bluebell is the incredible teamwork done for the 0.3 Fashion Collection party for the second anniversary of b.space. It was my first large scale project. We turned an old cinema in Chinatown into an event space, which hosted over 300 guests, including top press, celebrities, KOLs and socialites.

I started my adventure at Bluebell 28 years ago. Since then I have worked with different brands and teams. Bluebell has offered me the opportunity to join different types of training and I have experienced quality of service and performance-focused approach. Our company culture empowers individuals and we are all called to develop problem solving skills.

We are all entrepreneurs striving for innovation. All our decisions are informed by strong retail intelligence and market insights exchange within the Group. What I enjoy the most is the adrenaline for the launch of new collections and buying seasons, during which we curate our brands’ offer based on our consumers’ taste.

When I landed at Bluebell, 16 years ago, I was looking for a long-term position in a company that could offer me the opportunity to grow. Bluebell is a big company, yet a family business and we feel it. Every year we have our annual dinner and we spend the evening altogether, office and store staff, we get to know each other and we have a lot of fun.

I have been at Bluebell for 15 years. Family integrity is the value that resonates the most to me. I feel valued as an individual and part of a big family, where everyone’s contribution is equally valued. Since I joined I have been offered the opportunity to develop soft skills, boosting self-confidence and communication, and product knowledge.

At Bluebell, the real communication starts with faith in each other. A team with excellent communication is always in a good mood. Synergy occurs when store and office staff share the same values and communicate with each other effectively. When we have a problem, we solve it altogether, as a team.

In each store, all of us work as a team. We discuss challenges in daily operations and together try to find solutions because our common goal is quality of service.

My role is to help smooth communication between the office and store staff to achieve our objectives. My goal is to create a collaborative working environment where everyone works towards the same objectives. People’s smile is the most rewarding part of my job.

My biggest achievement at Bluebell Group was building the team for our JV with OWNDAYS. In 2 years, we opened 11 stores, and I was involved in the whole process from recruiting to training talents . After 2 years, we have a low turnover rate and I feel I was able to create a family within the Bluebell family. I am a people’s person, that’s why I chose to pursue my career in HR.

I joined Bluebell Group 17 years ago, and every day I feel we are a family. We set goals and we all work together towards them. I am in charge of Davidoff and my best memory was the business trip to Cuba and Dominican Republic with my colleagues to learn about the products in our stores. Having the product knowledge and interesting stories to tell our customers is fundamental to build quality of service.

I joined Bluebell Group in 1996 and it really feels like family. A family that makes you grow. I started off as sales staff, moved to senior sales staff, supervisor and I have recently become assistant manager.

Bluebell Next 2019 was one of my favorite moments at Bluebell. In January 2019, Bluebell hosted a meeting for employees to share achievements and discuss business challenges. The cross-functional, cross-brand, cross-country meeting allowed me to experience that the diversity of our people, our brands and our networks is something truly unique in terms of luxury distribution in Asia.

At Bluebell work is a true learning journey. I learnt about pairing of cigar blends with various wines and spirits, cultivation, ageing and blending of tobacco leaves and how slight changes in the process can alter the whole experience. The beauty of my work is to combine the products with art and dining and create content to engage consumers.

I joined Bluebell in 2013. Since then, I immediately felt part of a big family, especially while solving problems. I am now part of the Retail Field Coaching Program and I have the chance to share my experience with new retail staff and walk them through the journey of building quality of service for our brand partners and connecting with the customers.

Markets are constantly changing and innovation is key to breakthrough for success. Bluebell training is designed around the Group’s entrepreneurial spirit and performance-focused approach. In 2013, my team won the HKRMA award for quality of service, an important retail excellence recognition for putting people first, both employees and customers.

At Bluebell, we all feel entrepreneurs. We work in an ever-changing environment and we continuously monitor it to improve our customers’ experience by implementing new solutions. My team is in charge of providing the best tools for the behind-the-scenes operations. The biggest challenge, but also biggest accomplishment was to facilitate the implementation of a new CRM tool across the Group.

I joined Bluebell in 2017 as IT Support. At Bluebell, working with different brand partners across the region, I have the chance to work on different projects every day and it is fascinating how much I have been learning in the past few years. Tech is my passion and at Bluebell I can nurture it while exploring new business applications.

All my fond memories at Bluebell are around the people, starting from our shareholder Catherine Goemans, who is always a source of inspiration. I’ve always been fascinated by working with people coming from so many different places and backgrounds, today this remains an ever enriching experience and what I enjoy most about my job. Bluebell is a people company and that’s why we are a good match!